General terms of use


Your access to and use of our website is governed by these general terms of use and is based on 10 principles as summarized below. We invite you to also read the detailed version available here.

We draw your attention to the need to carefully read these terms and conditions. If you have any questions, do not hesitate to contact us at the following address: [email protected].


1. Access To And Visit Our Website Implies The Acceptance Of Our Terms And Conditions And Policy.

The access to and the visit of our website implies your complete and unconditional acceptance of these general terms and conditions of use, our privacy policy and our cookie policy.



We will keep you informed of any changes to these general terms and conditions of use, the privacy policy and / or the cookie policy via the website. You accept these changes completely and unconditionally each time you visit our site.


3. We Do Our Best To Keep Our Website Up-to-date, Accessible, Error Free And Without Harmful Components.

We make every effort to keep our site up-to-date and accessible without errors or harmful components (computer viruses, external burglaries, etc.). Disruptions, interruptions or the presence of harmful elements outside of our control are, however, possible. We cannot be held responsible for this.

If you notice something unusual on our website, please contact us via [email protected]. We will then make every effort to improve / restore the situation as soon as possible.


4. We Trust You To Provide Our Correct And Actual Information

For the good management of our site and our services, we need accurate and up-to-date information.


5. You Will Only Use Our Website In Accordance With Its Purpose And In Accordance With The Applicable Law.


In particular, you will refrain from:

  • using a false identity;
  • sending us false or illegal content, junk mail, content that violates or causes damage to the rights of a third party;
  • violation of unauthorized access to a part of the site;
  • taking any action that may disrupt the operation of our site.

If you are aware of inappropriate behaviour or use related to our website, you can contact us at the following address: [email protected].


6. We Are Not Responsible For Other Sites

Our website may contain hyperlinks to other websites and some other websites may contain a link to our website. We do not have any control over third-party websites, nor over their content. We can therefore not be held liable for their operation, content and use. Are Responsible For Using Our Website

You visit and use our website entirely at your own risk. We are in no way responsible for loss or damage resulting from the use of or the inability to use our website.


8. Our Website And Its Components Are Protected By Intellectual Property Rights

Our website and its components (brands, logos, images, photos, animations, videos, texts, etc.) are our property. They are protected by intellectual rights. It is therefore forbidden to copy, distribute or use our website or components for purposes other than those of the display of the site and the navigation on it.


9. Our Complaints Procedure Is Simple And Efficient

Every complaint must be communicated to us in writing within eight calendar days after the fact that gives rise to the claim has become known. This can be sent as desired:

  • By e-mail: [email protected]
  • By registered letter with acknowledgment of receipt at FEA, Boulevard du Souverain 165, 1160 Brussels.


10. Dialogue To Settle Differences

Nobody benefits from long judicial proceedings. If a dispute does arise, we commit ourselves to pursue a dialogue in all openness, looking for an amicable solution. We expect the same effort of you.